Shipping Policy – Allbirde

At Allbirde, we’re dedicated to getting your natural material footwear and apparel to you efficiently, with transparent shipping details to keep you informed. Here’s everything you need to know about how we deliver your order.

1. Order Processing

• All orders are processed within 1–3 business days after you place them. This includes verifying your payment, checking product availability, and preparing your items—crafted with materials like merino wool and eucalyptus—for shipment.
• Orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery Timelines

• Once your order is shipped, you can expect delivery within 6–12 business days. This timeline applies to all destinations, ensuring consistency whether you’re located domestically or internationally.
• Please note that delivery timelines are estimates and may be affected by unforeseen circumstances such as customs delays, extreme weather, or carrier disruptions. We’ll keep you updated if any issues arise.

3. Shipping Costs

• We’re proud to offer free global shipping on every order, with no minimum purchase required. There are no hidden fees—what you see at checkout is exactly what you pay, with shipping costs fully covered by us.

4. Tracking Your Order

• When your order leaves our facility, we’ll send you a shipping confirmation email that includes a tracking number.
• Use this tracking number to monitor your package’s journey via the carrier’s website. It may take 1–2 business days for tracking information to update after your order is shipped.

5. International Shipping Details

• We ship to most countries worldwide. For international orders, please be aware that customs duties, taxes, or import fees may apply, and these are the responsibility of the recipient.
• Customs processing times vary by country and are not included in our estimated delivery timelines. We recommend checking with your local customs office for specific regulations.

6. Address Changes

• If you need to update your shipping address, contact our customer service team at [email protected] as soon as possible. We can only modify addresses if your order hasn’t been shipped yet. Once shipped, address changes are no longer possible.

7. Undeliverable Packages

• If a package is returned to us as undeliverable (e.g., due to an incorrect address or recipient unavailability), we’ll notify you via email. You can choose to have the order reshipped (with no additional cost) or request a full refund.

8. Contact Us

For questions about your shipment or to check the status of an order, reach out to our team at [email protected]. We’re here to help ensure your order arrives smoothly.