Privacy Policy – Allbirde

At Allbirde, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, place an order, or interact with our services. By using our site, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information to provide and enhance our services:

  • Personal Information: When you place an order, create an account, or contact us, we may gather details such as your name, email address, phone number, shipping/billing address, and payment information (e.g., credit card details, which are processed securely by third-party payment providers).
  • Usage Data: We automatically collect information about your interaction with our website, including your IP address, browser type, pages visited, time spent on the site, and device information (e.g., mobile or desktop). This data helps us optimize your experience and improve site functionality.
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) and similar technologies to personalize your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser, but disabling cookies may limit certain features of our site.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill your orders (e.g., shipping, delivery updates, and payment processing).
  • To communicate with you, including sending order confirmations, shipping notifications, and responses to your inquiries (via email or phone, using the contact details you provide).
  • To improve our website, products, and services based on usage patterns and feedback.
  • To personalize your experience, such as suggesting products tailored to your preferences.
  • To comply with legal obligations, such as tax and record-keeping requirements.

3. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes:

  • Using secure socket layer (SSL) encryption for data transmitted during checkout and account creation.
  • Restricting access to personal data to authorized team members only, who are trained in privacy and security practices.
  • Partnering with trusted third-party service providers (e.g., payment processors) that adhere to strict security standards to handle your information on our behalf.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously update our safeguards to mitigate risks.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following cases:

  • With service providers who assist us in operating our business (e.g., shipping carriers to deliver orders, payment processors to handle transactions), and who are contractually obligated to protect your information.
  • When required by law, such as to comply with a court order, subpoena, or other legal obligation.
  • To protect our rights, property, or safety, or that of our customers or the public (e.g., in cases of fraud or security threats).

5. Your Rights

You have the right to:

  • Access the personal information we hold about you by contacting us at [email protected].
  • Request corrections to inaccurate personal information.
  • Request deletion of your personal information, subject to legal or operational requirements (e.g., retaining order records for tax purposes).
  • Opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, order details are kept for tax and record-keeping purposes, while account information may be retained until you request its deletion.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). This Privacy Policy does not apply to these sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website and updating the “Last Updated” date below. We recommend reviewing this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact our customer service team at [email protected].