Refund Policy – Allbirde

At Allbirde, we want you to love your purchase as much as we love crafting it. If for any reason you’re not satisfied, our refund policy is designed to be simple and straightforward.

1. Eligibility for Refunds

  • Timeframe: You can request a refund for any item that is unused, unwashed, and in its original condition (with tags and packaging intact) within 60 days of delivery.
  • Exceptions: Items marked as “Final Sale” or customized products are not eligible for refunds, unless they arrive damaged, defective, or incorrect.

2. How to Request a Refund

  • Contact our customer service team at [email protected] with your order number and a brief explanation of why you’d like a refund.
  • We’ll send you a prepaid return label at no cost to you—no need to worry about return shipping fees, thanks to our free returns policy.
  • Package the item securely and send it back using the provided label. Be sure to include all original components (e.g., shoe boxes, dust bags) to ensure smooth processing.

3. Refund Processing

  • Once we receive your returned item, our team will inspect it (typically within 2–4 business days) to confirm it meets our return criteria.
  • Approved refunds are processed within 5–10 business days and issued to the original payment method used for the purchase.
  • Note that your bank or credit card provider may take additional time to reflect the refund in your account, depending on their internal processing timelines.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered (e.g., wrong size, color, or style), please notify us within 10 days of delivery. We’ll arrange for a free replacement or process an immediate full refund—no need to return the item unless we request it.

5. Shipping Costs

  • We offer free global shipping on all orders, and this shipping cost is non-refundable unless the return is due to our error (e.g., defective item, incorrect shipment).

6. Contact Us

For questions about refunds or to start a return, reach out to our team at [email protected]. We’re here to make the process as hassle-free as possible.