Terms of Purchase – Allbirde

Welcome to Allbirde. By placing an order on our website, you agree to the following terms and conditions governing your purchase. Please review these details carefully before completing your transaction.

1. Order Processing & Shipping

  • Order Fulfillment: Orders are processed within 1–3 business days of placement. Once shipped, delivery is estimated to take 6–12 business days.
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: A shipping confirmation email with tracking information will be sent to you once your order leaves our facility. Tracking updates may vary by carrier.

2. Payment

  • Currency: All transactions on our website are processed in USD (United States Dollars).
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover) and secure digital payment options (PayPal, Apple Pay, Google Pay).
  • Billing Accuracy: By providing payment details, you confirm that you are authorized to use the payment method and that all billing information is accurate.

3. Returns & Refunds

  • Return Eligibility: We accept returns for items in their original, unused condition (with tags attached) within 60 days of delivery. Final sale items (marked explicitly) are not eligible for return.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide a prepaid return label for your convenience.
  • Refund Timeline: Once we receive and inspect your returned item(s), refunds will be processed within 5–10 business days. Refunds will be issued to the original payment method, and you will receive a confirmation email once completed.

4. Limitations

  • Delivery Delays: While we strive to meet the estimated delivery timelines, unforeseen circumstances (e.g., customs delays, weather events) may cause delays. Allbirde is not liable for delays beyond our control.
  • Product Availability: All orders are subject to product availability. In the event an item is out of stock, we will notify you promptly and offer a refund or alternative product.

5. Contact Us

For questions regarding these terms or your order, please reach out to our customer service team at [email protected].

By placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.